About Island Energy
Island Energy is a public utility company, serves electric and natural gas services. This company provides its services to Mare Island customers. It is a very small company. They serve more than 800 customers within Mare Island.
How to Pay Island Energy Bill
Island Energy offers several payment options to pay your utility bill. You can choose to follow any payment method to make the payment for your electricity bill. Follow these payment methods below, which is right for you.
Pay Island Energy Bill via Online Method:
- Pay your Island Energy bill through the Smarthub portal. If you are a new user of the Smarthub portal, then you have to sign up for the portal. If you already completed the sign-up process, follow these steps:
- You need to go to this link islandenergy.smarthub.coop
Then, on the provided field, input your Email and Password.- After providing your login credentials, simply click on the Login option.
- After that, simply follow the steps further to make your payment.
Pay Island Energy Bill by One Time Payment:
- You can choose the one-time bill payment to pay your utility bill. This is a very easy bill payment method with no registration. You will require the account number and last name or business name. If you have these details with you, follow these steps:
- Simply visit this link islandenergy.smarthub.coop
- Then, on the provided field, input the account number and last name.
- After providing your details, you need to select the Submit button.
- Then, follow the steps further to make your bill payment.
Pay Island Energy Bill by Mobile App:
Pay your Island Energy bill through the SmartHub mobile app. Through the mobile app, you will get access to your utility account. You will get the mobile app on iPhone and Android devices. iPhone users will get the app on the Apps Store. This SmartHub app is available for Android devices at Play Store. After installing the app on your device, login to your Island Energy accounts to make payment.
Pay Island Energy Bill by Mail:
You can choose to pay your Island Energy bill through the traditional mail. You can send your money order or personal check by mail. You must have to include your account number on your check. For making payment through the mail will take a few days to proceed. You have to send your payment stub to this address below:
Island Energy
995 Walnut Avenue
Mare Island, Vallejo, California 94592
How the Penalty Fees Work
- Island Energy charges several fees, based on a monthly and non-recurring basis. These are the following fees, that you have to pay:
- Connection: For the connection during business hours, you have to pay $15. After the regular business hours, your connection fees will be $60.
- Security Deposit: For the security deposit, you have to pay $200.
- Reconnection: For the reconnection, after the service gets disconnected, you have to pay $15, $250.
- Returned Check Fee: If your payment check is returned by the financial institute, you will be charged $25 as the returned check fees.
- Late Payment Fees: If you cannot make your bill payment by the given date, you will be charged the late payment fees. For each late payment fee, you have to pay %1.5 of the past due balance.
- Collection: If the customer service representative collects the payment amount from your doorsteps, you have to pay the collection fees of $25.
- Meter Reading: For the meter reading fees, you have to pay $15.
What to Do If You Can’t Pay the Bill
- If you cannot make the bill payment due to financial hardship, contact the customer service department. Island Energy has some payment assistance programs to pay your bill. These are the following assistance program, you will get:
- LIHEAP: This federally funded program is designed for low-income customers. Due to limited funding, we suggest you apply as soon as possible.
- Residential Low-Income Assistance: If you meet the income guidelines, then you can apply for this program. Here you will get state-funded assistance with this program.
- Payment Arrangement: If you are not qualified for the income-based assistance program, you can apply for the payment arrangements that fit your monthly budget.
Read More : How to Pay Your Demco Electric Bill
Island Energy Contact Info
If you have any queries regarding the Island Energy bill payment, contact the customer service department. You can contact the customer service department at:
Phone: (707) 562-5000
Fax: (707) 562-5002
Address:
Island Energy
995 Walnut Avenue
Mare Island, Vallejo, California 94592
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